Making the Initial Appointment:
- A debit or credit card is required to reserve your first appointment. Your card will only be charged if you miss the appointment or cancel/reschedule with less than 24 hours’ notice. Initial intake appointments are approximately 50 minutes long, and late cancellations or no-shows prevent us from offering that time to someone else in need.
Canceling or Rescheduling Appointments:
- We require at least 24 hours’ notice to cancel or reschedule an appointment.
- Missed appointments or changes made with less than 24 hours’ notice may incur a missed appointment fee.
- Patients who arrive more than 10 minutes after the start of their scheduled appointment time may be asked to reschedule.
Billing and Payments:
- Copays or coinsurance are due at the time of your appointment. To make payment easy, please bring a debit, credit, FSA, or HSA card—or consider placing a card on file.
- We work closely with insurance companies to help navigate coverage for your appointments. However, we want to remind our patients that it is their responsibility to confirm that their insurance plan has mental/behavioral health coverage and that we are in-network with your insurance. We are available to assist you upon request.
- Patients are responsible for any outstanding balance. We offer flexible payment plans for those with high-deductible plans or large balances. A card on file is required to enroll in a payment plan.
- Monthly billing statements are provided.
- Accepted payment methods include cash, check, debit, credit, FSA, or HSA cards.
Medications:
- Please allow up to 3 business days for prescription refills. To avoid running out, contact your pharmacy to request a refill before your medication runs low. The pharmacy will reach out to us if needed.
- Some medications are classified as controlled substances and may require a Controlled Substance Agreement with your provider.