Making the Initial Appointment:
- We require a debit or credit card to reserve the initial appointment. We charge a no-show fee if a patient does not attend their scheduled intake appointment. We do this because the initial appointment is about 50 minutes in length.
Canceling and Rescheduling Appointments:
- We require at least 24 hours' notice to cancel or reschedule an appointment. All appointments where the patient does not attend or notify us less than 24 hours before the scheduled appointment can be charged a fee for not keeping the appointment.
Billing and Payments:
- Copay/coinsurance payments are due at the time of the appointment. To help facilitate this, please bring a debit, credit, FSA, or HSA card. You can also choose to put a card on file.
- We work hard with insurance companies to ensure that appointments are covered. However, we want to remind our patients that it is their responsibility to ensure they have mental/behavioral health coverage on their insurance plan and that we are in-network with your insurance. We are available to assist you upon request.
- Patients are responsible for paying any outstanding balance. Flexible payment plans are available if you have a high deductible plan or a large balance that you cannot pay off at one time. We do require a card on file to set up a payment plan.
- Monthly billing statements are provided.
- Accepted forms of payment include FSA/HSA/Cash/Check or all major debit and credit cards.
Medications:
- Prescription refills may take up to 3 days to process, so we encourage contacting your pharmacy to request a refill before your medication runs out.
- Some medications are considered controlled substances and may be subject to a Controlled Substance Agreement between you and your provider.