Patient Portal

With the Patient Portal, you can:  

• Review important health information.
• Schedule or change an appointment. 
• Pay your bill online.  
• Message your provider.  

The patient portal is convenient and designed to protect your privacy in accordance with HIPAA requirements. We encourage patients to use the portal to provide brief updates, ask routine non-urgent questions, clarify previously discussed treatment instructions, and communicate information that may be helpful to their clinician.

Patients may also use the portal to self-schedule available appointments, making it easier to arrange follow-up care when a clinical evaluation is needed.

Portal messages are intended to supplement your care, not replace an appropriate medical or psychiatric evaluation. Some concerns require a conversation, assessment, examination, or clinical decision-making that cannot safely or appropriately be completed through electronic messaging. Requests for new medications, medication changes, evaluation of new or worsening symptoms, new diagnoses, or completion of FMLA, disability, workplace or school accommodation forms, return-to-work or return-to-school documentation, or other forms requiring a clinician to assess and certify a patient’s condition or functional limitations may require an appointment.

The portal should not be used as a way to substitute for an appointment when a medical evaluation is necessary. When appropriate, your care team may ask you to schedule an in-person or telehealth visit before a treatment decision, medication change, evaluation, or documentation request can be completed.

Prescription Refill Requests

To help refill requests move as efficiently as possible, please request prescription refills directly through your pharmacy rather than through the patient portal.

Having the pharmacy initiate the refill request helps:

• Expedite communication between the pharmacy and your clinician.
• Reduce duplicate refill requests submitted through multiple channels.
• Confirm whether the pharmacy already has an active prescription or remaining refills on file.
• Ensure the correct medication, dose, pharmacy, and prescription information are included with the request.

If your pharmacy advises that a new prescription is needed, please ask the pharmacy to electronically send the refill request to Focused Life Clinic. Certain medications may require a follow-up appointment, monitoring, or additional clinical evaluation before they can be renewed.

Portal Response Times

Please keep portal messages brief and focused on one concern whenever possible. Your message may be reviewed and responded to by an appropriate member of your healthcare team and is not a means of obtaining immediate or unlimited access to your clinician.

Please allow up to three business days for portal messages to be reviewed and addressed. Messages are generally reviewed during normal business hours. Sending repeated messages, calling in addition to sending a portal message, or submitting the same request through multiple communication channels may create duplicate work and may delay rather than expedite a response.

If your concern cannot reasonably wait three business days, please contact the clinic by telephone so our staff can help determine the appropriate next step.

Our goal is to make communication with your care team accessible and convenient while also ensuring that medical decisions are made with the time, information, and clinical evaluation necessary to provide safe, thoughtful, and individualized care.

The patient portal should never be used for a medical or psychiatric emergency. If you are experiencing an emergency or believe you may be at immediate risk of harm, call 911, call or text 988, or go to the nearest emergency department.

Please note that standard email is not a secure method of communication and cannot be guaranteed to protect confidential health information. If you choose to communicate by email, you do so at your own risk.